Privacy Policy

1. Introduction

At Paymint ("Paymint", "we", "us", or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment integration platform and related services ("Service"). This policy applies to all users of our Service.

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Service. We may update this policy from time to time, and your continued use constitutes acceptance of any changes.

This Privacy Policy is incorporated by reference into our Terms of Service and should be read together with those terms.

2. Information We Collect

We collect information in several ways when you use our Service. The types of information we collect depend on how you use our Service.

Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

• • Account Information: Name, email address, phone number, company name, job title
• • Authentication Data: Passwords, security questions, two-factor authentication settings
• • Payment Information: Billing address, payment method details (processed by third-party providers)
• • Profile Information: Profile pictures, bio, preferences, and settings
• • Communication Data: Messages, support tickets, feedback, and survey responses
• • Business Information: Company size, industry, integration requirements
• • Content: Any content you upload, create, or share through our Service

Information We Collect Automatically

When you use our Service, we automatically collect certain technical information:

• • Device Information: IP address, device type, operating system, browser type and version
• • Usage Data: Pages visited, features used, time spent, click patterns, navigation paths
• • API Usage: API calls made, endpoints accessed, request/response data, performance metrics
• • Log Data: Server logs, error reports, system events, security incidents
• • Location Data: General geographic location based on IP address
• • Performance Data: Load times, error rates, service availability metrics

Information from Third Parties

We may receive information about you from third-party sources:

• • Payment Processors: Transaction data from Paddle, Stripe, and other payment providers
• • Authentication Services: Information from OAuth providers (Google, GitHub, etc.)
• • Analytics Services: Usage analytics and user behavior data
• • Marketing Partners: Lead information from marketing campaigns and events
• • Public Sources: Publicly available business information and social media profiles

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information:

• • Essential Cookies: Required for basic Service functionality
• • Analytics Cookies: Help us understand how you use our Service
• • Preference Cookies: Remember your settings and preferences
• • Marketing Cookies: Used for targeted advertising and marketing
• • Session Storage: Temporary data stored during your session

3. How We Use Your Information

We use your information for various purposes based on our legitimate business interests, your consent, or to fulfill our contractual obligations. Specific uses include:

Service Provision and Management

• • Providing, operating, and maintaining our Service
• • Processing and managing your account and subscriptions
• • Authenticating users and preventing unauthorized access
• • Processing payments and managing billing
• • Providing customer support and technical assistance
• • Monitoring service performance and availability

Communication and Marketing

• • Sending service-related notifications and updates
• • Responding to your inquiries and support requests
• • Sending marketing communications (with your consent)
• • Conducting surveys and collecting feedback
• • Providing educational content and resources

Analytics and Improvement

• • Analyzing usage patterns and user behavior
• • Improving our Service features and functionality
• • Developing new products and services
• • Conducting research and analytics
• • Personalizing your experience

Security and Compliance

• • Detecting, preventing, and responding to fraud
• • Maintaining security and preventing abuse
• • Complying with legal obligations and regulations
• • Protecting our rights and interests
• • Conducting security audits and investigations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

Service Providers and Business Partners

We share information with trusted third-party service providers who help us operate our Service:

• • Payment Processors: Paddle, Stripe, and other payment providers
• • Cloud Infrastructure: AWS, Google Cloud, Microsoft Azure
• • Analytics Providers: Google Analytics, Mixpanel, Amplitude
• • Communication Tools: Email providers, chat systems, notification services
• • Security Services: Authentication providers, security monitoring tools
• • Support Tools: Help desk software, customer support platforms

Legal and Regulatory Requirements

We may disclose your information when required by law or to protect our rights:

• • To comply with legal obligations, court orders, or government requests
• • To enforce our Terms of Service or other agreements
• • To protect the rights, property, or safety of Paymint, users, or others
• • To prevent fraud, abuse, or illegal activities
• • In connection with legal proceedings or investigations

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

Consent-Based Sharing

We may share your information with your explicit consent for specific purposes, such as integrations with third-party services you choose to connect.

5. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

• • Contract Performance: Processing necessary to provide our Service
• • Legitimate Interests: For analytics, security, and service improvement
• • Legal Compliance: To meet our legal and regulatory obligations
• • Consent: For marketing communications and optional features
• • Vital Interests: To protect health, safety, or security when necessary

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• • Encryption of data in transit and at rest
• • Regular security assessments and updates
• • Access controls and authentication measures
• • Secure development practices
• • Employee training on data protection

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When information is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• • Access to your personal information
• • Correction of inaccurate information
• • Deletion of your personal information
• • Restriction of processing
• • Data portability
• • Objection to processing

To exercise these rights, please contact us at privacy@paymint.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

• • Remember your preferences and settings
• • Analyze website traffic and usage patterns
• • Improve our services and user experience
• • Provide personalized content

You can control cookie settings through your browser preferences.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date.

18. Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us:

For EU residents: You also have the right to lodge a complaint with your local data protection authority if you believe we have not adequately addressed your concerns.